yokototo Casino & Sportsbook Data Care

This page describes what we collect when you use yokototo and how we keep that data protected. We at yokototo take your privacy seriously and operate according to data protection standards applicable in the jurisdictions where we provide our service. When you create an account, deposit funds, play our live-dealer tables or slots, engage with our sportsbook, or contact our support team, you provide us with personal information. We explain here exactly what we collect, why we collect it, who has access to it, and what rights you have over your data.

We collect data for legitimate operational reasons: to verify your identity, process your deposits and withdrawals, prevent fraud, comply with applicable law, and improve our service. We do not sell your personal data to third parties. We do share certain data with our payment processors (when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), our hosting providers, and our compliance and fraud-prevention partners. All of these third parties operate under confidentiality agreements and use your data only for the purposes we specify.

If you have questions about how yokototo handles your data, contact our support team. We provide detailed responses to all data-access requests, and you have the right to ask us what information we hold about you and request corrections if anything is inaccurate.

What Data We Collect When You Use yokototo

We at yokototo collect different types of information depending on how you interact with our platform.

Account Registration and Identity Information

When you open a yokototo account, we collect your full name, date of birth, email address, phone number, and residential address. We also ask for a government-issued identification number (national ID, passport number, or equivalent). This information is mandatory for account creation and is used to verify your identity against recognised databases. We do this to comply with anti-money laundering regulations and to prevent fraud and account misuse.

Payment and Transaction Data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we collect records of those transactions. We store your registered payment method details and transaction history—amounts, dates, times, and payment provider confirmations. We use this data to process your deposits and withdrawals, reconcile accounts, and detect suspicious activity. Payment data is encrypted and retained in secure systems.

Note: We do not store full payment card numbers or bank account credentials on yokototo servers. Your payment provider handles those details directly, and we receive only transaction confirmations.

Gaming Activity and Account History

We at yokototo log all your gaming activity: every live-dealer table session, every slot spin, every sportsbook stake, every esports market bet. We record the game type, stake amount, outcome, settlement details, and timestamp for each action. We retain this data in your account history so you can review your complete activity anytime. This log serves multiple purposes: it lets you audit your own play, it provides evidence if you dispute a settlement, and it helps us detect patterns that might indicate account misuse or fraud.

Technical and Device Information

We collect technical data when you use yokototo: your IP address, browser type, operating system, device identifier, and pages visited. We use this information to troubleshoot technical issues, improve site performance, and detect security threats. We may also use this data to detect account misuse—for example, if your account logs in from multiple countries within an improbable timeframe, we flag it for review.

Customer Support Communications

When you contact yokototo support via live chat, email, or phone, we retain records of those conversations. We store your messages, our responses, the date, time, and any case reference number. We use these records to resolve your issues, train our support team, and improve our service. Support communications are retained for a standard period and then archived or deleted per our data retention policy.

Data may sit outside your jurisdiction

Our servers may sit outside your region—for example, in data centres in Singapore or other regional hubs. We maintain standard security protections regardless of server location, but you should be aware that your data may be processed in jurisdictions other than where you reside.

How We Use Your Data and Who Has Access on yokototo

Our Data Use Practices

We at yokototo use your data for the following purposes:

Account administration: We verify your identity, create and maintain your account, process logins, and manage your password.
Payment processing: We use your payment information to facilitate deposits and withdrawals through your chosen payment method.
Compliance and fraud prevention: We analyse your account activity for suspicious patterns, verify compliance with our terms, and report to relevant authorities where required by law.
Service improvement: We use aggregated and anonymised data to understand user behaviour, improve our games and features, and identify technical issues.
Customer support: We use your account history and communications to respond to your questions and resolve issues.
Legal obligations: We may disclose data where required by law, court order, or government request.

Third Parties Who Access Your Data

We share your data with the following categories of third parties:

Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet—these providers receive transaction data to process your deposits and withdrawals.
Identity verification providers: We use third-party services to verify your identity against government databases. These services receive your name, date of birth, and identification number.
Fraud and compliance partners: We may share account activity with fraud-detection services and compliance monitoring providers.
Hosting and cloud providers: Our data is stored and processed on cloud servers; the provider has technical access to your data but is bound by data protection agreements.
Legal and regulatory authorities: We disclose data where required by applicable law or government request.

We do not sell your personal data to marketing companies, data brokers, or other commercial entities. We do not permit third parties to use your data for their own marketing purposes.

Data Retention and Deletion

We at yokototo retain your account data for as long as your account is active. If you close your account, we retain core data (name, transaction history, account history) for a statutory period—typically 5-7 years—to comply with financial and anti-money laundering regulations. After the retention period expires, we delete or anonymise your data. You may request deletion of specific data earlier in some cases (for example, email address if you provide an alternative contact method), but we cannot delete regulatory records or transaction histories.

Note: Even after account closure, your transaction records remain accessible to you upon request for audit purposes. We retain these records to ensure we can answer any future questions about your account activity.

Your Rights Regarding Your Data

Under data protection standards applicable in supported jurisdictions, you have rights regarding your personal data:

Right of access: You can request a copy of all data yokototo holds about you.
Right of correction: You can ask us to correct inaccurate information (for example, if your name is misspelled).
Right of deletion: You can request deletion of specific data, subject to regulatory requirements.
Right of portability: You can request your data in a portable format suitable for transfer to another service.

To exercise any of these rights, contact our support team. We will respond to data-access requests within 30 days. If you are in a supported jurisdiction including Jakarta, Surabaya, Bandung, Medan, or Semarang, you have the same data rights as users anywhere else.

Cookies and Tracking Technology

We at yokototo use cookies and similar tracking technology on our website and app. Cookies are small files stored on your device that help us recognize you, remember your preferences, and track your activity. We use cookies for the following purposes:

Session management: Cookies keep you logged in and maintain your session state.
Preference storage: Cookies remember your language preference, game preferences, and display settings.
Analytics: We use cookies to track which pages you visit, how long you stay, and what you click on. This helps us improve our service.
Fraud prevention: Cookies help us detect suspicious account activity and prevent unauthorised access.

Most browsers allow you to control cookies. You can disable cookies in your browser settings, but this may impair your ability to use yokototo fully. We do not use cookies for third-party marketing or behavioural advertising.

Data Security and Contact Information

We at yokototo employ industry-standard security measures to protect your data. We use encryption for data in transit (HTTPS), encrypted storage for sensitive data, and restricted access controls so that only authorised staff can view your personal information. We regularly audit our security practices and respond promptly to any suspected breaches. However, no online system is completely secure. We encourage you to use strong passwords, enable two-factor authentication if available, and log out after each session.

If you have questions about our privacy practices, believe your data has been misused, or wish to exercise your data rights, contact yokototo support. We provide responses in English or Indonesian. For urgent data security concerns, contact our support team immediately so we can investigate and take action. You also have the right to lodge a complaint with the data protection authority in your jurisdiction if you believe we have violated your data rights.

We review this privacy policy periodically and may update it to reflect changes in our practices or applicable law. Significant changes will be communicated to you via email or in-app notification. Your continued use of yokototo after any update constitutes acceptance of the updated policy. For the latest version of this policy and access to our Terms of Use and Legal Noticevisit yokototo.app anytime.